Our boss Andrew, has been distributing CCTV for over 10 years - since 1999. AMSecure Ltd was formed from its successful predecessor AMS Surveillance Systems in 2004.

Yes, a full range of cameras, monitors, DVR's, accessories - both branded and our own range which we import in, but we just concentrate on CCTV. Everything we sell is in our current catalogue or online.

No, we are purely a CCTV distribution company and only sell to trade installers. We only send our trade catalogues to trade installation companies from our database and end users cannot get prices from our website. If an end user customer finds us on the web and contacts us direct for prices, we will always put them in touch with their nearest authorised reseller/installation company from our UK database of trade installation customers.

Easy, we take orders online (trade logon required) by e-mail, phone and fax.

(For non account customers) We accept most methods of cleared payment including credit card, debit card, cheque, or bank transfer.

Yes we carry good stock levels and most if not all items are in stock for next (working) day delivery. (We get very busy in the afternoons, and to be fair we process the orders in the order in which we receive them) so please let us know as early as possible, no later than 3pm, if you want your goods for next day. *Due to high demand, at times please allow 48 hours for delivery. See Delivery Information for more details.

Yes we can send goods direct to your customers site for next day delivery, under plain cover. In all cases we need a full delivery address with postcode. We will always send the goods invoice direct to yourselves.

No our prices are trade prices and exclude VAT

Our official hours, as per catalogue, are Monday to Friday 9 till 5 - see our Contact information.

Simply click on Credit Account and you'll get a single page pdf. Print off, fill in, and either scan and e-mail to us, fax over or post back. All we ask is for your company details, two trade references and that you're going to pay us - and we'll do the rest.

No, because we require it to be signed.
However, as long as the original has a written signature, you may scan the document and email it over to us.

It depends how long you've been trading. We perform a credit check - so if you've been trading for several years and have a good credit score - it will fly through. We also take 2 trade references, which can take a little bit longer. So anytime between a few hours and a few days (depending on how long it takes for your trade references to get back to us).

We take personal guarantees to deter companies from trading with us who will be a high payment risk, or at worst have no intention of paying at all. We don't want a brand new limited company, set up for £50, with no trading history asking for £thousands of pounds of credit unless they are prepared to personally cover that risk. Personal guarantees are not aimed at putting off established companies like yourself, with a good trading history.

Yes we have a showroom at our riverside head office in Kingston Upon Thames, South West London, where we have most of our products on display. We welcome visitors to come and see us in Kingston, for meetings and training, see our products and get to know us. We're always very busy at our head office and some of our staff are in and out - so it is important for you to ring beforehand (at least with a days notice) to book an appointment.

No, we operate as a mail only next day delivery service - and our distribution and stock holding facilities are now separate. In exceptional circumstances you may collect from our Kingston showroom - strictly by appointment only - and by giving a minimum of 24 hours notice.

Yes we have great technical backup, aftercare and support - both in house, numerous UK reps and online. Please Contact Us.

No problem, you may download most copies from within our website (see PRODUCTS)

In the first instance we will try and troubleshoot any problem over the phone. We're here to help, but to save time for genuine cases, before ringing please make sure you have referred to the user manual. Plus perhaps try depowering for a few minutes and repowering.

If there is a genuine fault, then to minimise customer downtime we will endeavour to send out advanced replacement items within the first 12 months only, which will be invoiced. The customer is responsible for returning suspected faulty items, carriage paid, for credit against the above. IMPORTANT: Please include your letterhead/compliment slip/note detailing fault etc - so that we may easily identify your return.

Even though the unit may still be in warranty, after 12 months we will not send out a brand new advanced replacement. The customer will have to return the unit to us, carriage paid. We will then put it through our warehouse and try and turn the unit around within a few days. We will keep the customer updated with the progress of the repair.

If the unit is out of warranty, or is within the warranty period, but has been damaged by the customer then the customer may send the unit back to ourselves at Kingston. To help them we will inspect the unit free of charge (most cases), before quoting for a no obligation repair. If it is uneconomical to repair the unit then we will endeavour to work with you to offer you a substantial discount off a brand new replacement to help you.

SAMSUNG & SANYO warranty 3 years*. All other items 2 years*.
(*IR LEDS and any moving parts (eg speed dome) 1 year).

IMPORTANT:

Please do not cut Camera Power*/Video Leads etc as this invalidates any warranties. (*We recommend use of our pre soldered DCLEAD's - see ACCESSORIES).